Everything you need to know about orders, shipping, returns, and support.
We take great care in preparing and delivering every SKOV order.
We currently ship worldwide. Availability may vary depending on destination and local regulations.
Orders are typically processed within 1–3 business days. During peak periods or product launches, processing times may be slightly extended.Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.
Delivery times vary depending on your location and selected shipping method. Estimated delivery times are provided at checkout and should be used as a guide only.Please note that delays caused by customs, couriers, or unforeseen circumstances are outside of our control.
Shipping fees are calculated at checkout based on your location and order details. Any applicable costs will be clearly shown before you complete your purchase.
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.
We want every SKOV piece to feel right in your hands and in your home. If something isn’t quite right, we’re here to help.
You may request a return or exchange within 14 days of receiving your order.
Items must be unused, in their original condition, and returned with all original packaging.
Once your return is received and inspected, we’ll notify you and process your refund or exchange accordingly.
Refunds are issued to the original payment method. Shipping fees are non‑refundable.
Because our products are designed to last and to be used with care, items showing signs of use, or damage cannot be returned.
If you’re unsure about a product before purchasing, feel free to reach out, we’re always happy to guide you.
To request a return or exchange, please contact us within 14 days of receiving your order. Once approved, you’ll receive instructions on how to send the item back. Items must be unused, in their original condition, and returned with all original packaging.
You have 14 days from the date you receive your order to request a return or exchange.
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and selected shipping method.
We accept major payment methods commonly supported by our checkout provider. Available options will be displayed securely at checkout.
Our membership program is designed to reward our community with exclusive benefits. Details, including eligibility and perks, are shared on our website or through official SKOV communications. If you have questions, feel free to reach out to us directly.
We currently ship worldwide.
Yes. Sustainability is a responsibility, not a trend.
If you have any questions about shipping or delivery, feel free to contact us at info@skov.ae. We’re happy to help.